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If your package has a single delivery attempt that was unsuccessful, kindly check your email for more details on the reason. Incorrect Address: Please click then update your shipping address directly within the email. Once we receive the updated information, we will make another delivery attempt within 3 business days.
Other Reasons: Our delivery carrier will retry delivery within 3 business days. Please keep eye on your package.
If your package has been attempted twice, we will handle it according to the specific situation and notify you of the follow-up progress via email. Please keep an eye on your inbox.

We apologize for any inconvenience caused. If you haven't received your package, you could contact us as per following:
Espain:
Online customer service: Click here
Submit feedback form: Click here
Portugal:
Online customer service: Click here
Submit feedback form: Click here

You could contact us as per following:
Espain:
Online customer service: Click here
Submit feedback form: Click here
Portugal:
Online customer service: Click here
Submit feedback form: Click here

When your package has arrived at a Podu or Locker location. You could your email or SMS for pick up details. You will find your pickup code, pickup location, and operating hours in the message. Please collect your package within 14 days at the specified location.
If you fail to pick up your package within this timeframe, it will be returned to sender.

If your package is missing items or the quantity is incorrect, please contact the website where you made the purchase directly. Ecooscoting is only responsible for local delivery of your package.

Apologize for any inconvenience caused. , but we are currently unable to offer specific delivery time delivery. Please keep an eye on your email for updates on pickup or tracking information, so you can stay informed about your package's delivery status. You can also check the details on our official website.

Apologize for any inconvenience caused. Please check that you have received the 'undeliverable notice' or not . If yes, you can contact the seller directly with the email to request a refund. If not, please contact our customer service team to apply underlivery proof.
Espain:
Online customer service:Click here
Submit feedback form: Click here
Portugal:
Online customer service: Click here
Submit feedback form: Click here. We also recommend you to be vigilant about the suspicious message received by your phone or email. And never communicated your confidential information to untrusted third party. You can check more information on preventive measures that you can adopt in AEPD website.

Once your package starts its journey to its destination, you will receive an email for updated. If you wish to c PODU or a pickup locker, you can directly click the link in the email to modify the delivery mode as 'locker ' or 'pudo'.

We apologize, but once your package has been delivered to the pickup point, it is possible to change it to another pickup point or home delivery. Please pick up your package at the designated pickup point as soon as possible.

Ecoscooting: With over 8 years of experience in the Spanish and Portuguese logistics market, we are your trusted cross-border e-commerce logistics expert. We specialize in providing efficient and secure parcel delivery services for cross-border platforms and local sellers, ensuring your goods arrive at their destination on time.

Easily track your package! Go to our website: https://www.ecoscooting.com. Enter your order number Click "Search" to view detailed delivery information. If you need assistance:
Espain:
Online customer service: Click here
Submit feedback form: Click here
Portugal:
Online customer service: Click here
Submit feedback form: Click here

If you wish to unsubscribe or change your notification preference, you can do it in a few seconds by just clicking the hyperlink on the bottom of each notification you received from us. This hyperlink is usually inserted in first sentence and is marked in blue (“ aqui”). Once you click this hyperlink, please follow the instruction step by step, and the comment to change your notification preference is not mandatory.

Click here to go to the section of customer service.

Click here and follow the instructions in the screenshot

Thank you for your support! If you are unable to sign for the package in person, you could authorize someone else to sign for it on your behalf.

If you receive a notice that your package has been returned, please contact the purchasing platform for further instructions.

Package returned? Please contact the purchasing platform for processing.